Privacy Policy

Last updated: September 2024

1. Introduction

Fresh Disability Rehab Services ("we", "our", or "us") is committed to protecting the privacy of our clients and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information in accordance with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth), as amended by the Privacy Amendment (Enhancing Privacy Protection) Act 2012.

2. Collection of Personal Information

2.1 Types of Information Collected

We collect personal information that is reasonably necessary to provide services and carry out our activities. This may include:

- Name, date of birth, and contact details

- Medical history and health information

- Medicare number and health insurance details

- Information about your disability and rehabilitation needs

- Payment and billing information

2.2 Method of Collection

We collect this information through:

- Direct interactions with you (e.g., consultations, phone calls, emails)

- Our website, including online forms and booking systems

- Third parties, with your consent (e.g., referring doctors, other healthcare providers)

2.3 Anonymity and Pseudonymity

Where practicable, we will give you the option of interacting with us anonymously or using a pseudonym. However, this may not be possible for most of our services due to the nature of disability rehabilitation.

3. Use of Personal Information

We use your personal information to:

- Provide and manage our services

- Communicate with you about your care and appointments

- Process payments and manage our accounts

- Comply with our legal and regulatory obligations

- Improve our services and conduct research (using de-identified data)

We will not use your personal information for any secondary purpose unless you have consented, or an exception applies under the APPs.

4. Disclosure of Personal Information

4.1 Domestic Disclosures

We may disclose your personal information to:

- Other healthcare providers involved in your care

- Your authorised representatives

- Our service providers (e.g., IT services, payment processors)

- Government agencies and regulatory bodies, as required by law

4.2 Overseas Disclosures

We do not typically disclose personal information to overseas recipients. If we need to do so, we will take reasonable steps to ensure that the overseas recipient does not breach the APPs in relation to the information.

5. Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. This includes:

- Secure storage of physical and electronic records

- Access controls and authentication measures

- Staff training on privacy and data protection

- Regular security assessments and updates

- Data breach response plan

6. Access and Correction

You have the right to access and correct your personal information. We will respond to your request within 30 days. If we refuse to give you access or to correct your personal information, we will provide you with reasons for the refusal and information about how to complain about the refusal.

7. Complaints

If you believe we have breached your privacy, please contact our Privacy Officer. We will investigate your complaint and respond within 30 days. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) or the NDIS Quality and Safeguards Commission. Fresh Disability Rehab Services will cooperate with this process.

8. Changes to this Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website, and the "Last updated" date will be modified accordingly. We will take reasonable steps to notify you of any significant changes.

9. Contact Us

For any privacy-related queries or complaints, please contact our Privacy Officer:

Email: hello@fdrs.com.au

Phone: 0401 947 743

Address: PO Box 65, Brunswick West, Vic 3055

10. Additional Information for Website Users

10.1 Cookies and Analytics

Our website uses cookies and analytics tools to improve user experience and analyse website traffic. You can manage your cookie preferences through your browser settings.

10.2 Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites.

10.3 Online Payments

If you make payments through our website, your payment information is processed securely by our payment provider and is not stored on our servers.

10.4 Direct Marketing

If we use your personal information for direct marketing purposes, we will provide you with a simple means to opt-out of receiving such communications.

By using our website and services, you agree to the terms of this Privacy Policy.